If you've had an accident call Suzuki first on 03308 805411 - 24 hours helpline.
Your Suzuki deserves the very best aftercare around. That’s why, if you own one, you get Suzuki Motorcycle Accident AfterCare, absolutely free. This service ensures that your Suzuki motorcycle receives the highest standard of repair at a participating Suzuki Dealer. So in the event of an accident, whoever you’re insured by, call Suzuki First on 0330 880 5411 (24 hours) and we will:
- Liaise with your insurer to process your claim
- Recover your bike to a participating Suzuki Dealer
- Arrange a replacement hire motorcycle in the event of a non-fault accident
- Arrange a repair at a participating Suzuki Dealer
- Only use Suzuki Genuine Parts
- Deliver your repaired and valeted motorcycle
Of course, you benefit from Suzuki Accident AfterCare automatically if you have Suzuki Insurance.
No. We will notify your insurer of the accident and confirm which Suzuki Approved Repair Centre it will be repaired at and repairs will be carried out by a Trained Technician.
If you don’t call Suzuki First, your insurer will dictate where your motorcycle will be repaired and it will be too late for you to exercise your right to choose.
No. This is a free service. There’s no catch, we simply manage the claim on your behalf. If the accident is not your fault, we recover all costs from the other party’s insurer. Similarly, there is no extra cost if the accident was your fault. If you have comprehensive insurance, your only liability is any uninsured cost, such as policy excess.
When you call us, we fill in a claim form over the telephone. If you are missing some details, we investigate on your behalf. It’s very simple.
Definitely not. Any increase in your next premium will be no more than if the insurer’s repair centre carried out the repair.
Suzuki wants to help customers at a time of stress and inconvenience. We also have a duty of care to ensure that customers’ motorcycles are repaired to the highest standard.
Even the smallest of scrapes. For any accident, no matter how small, you should always call Suzuki First.