Important Information for our Customers: Covid-19
COVID STATEMENT – MESSAGE FROM SUZUKI GB
We want to assure you that Suzuki GB is following all Government advice and working responsibly with our dealer network to support you and our staff during the current COVID restrictions. In light of the latest Government announcements, our Dealers Showrooms and Service Departments are now open for business and able to support you and your motorcycle needs.
The safety of our customers and dealer colleagues is of the utmost importance and as such Suzuki dealerships are continuing to operate under COVID safe working practices, as they have been since the first National Lockdown early last year.
We are pleased to announce that our English, Welsh and Northern Irish dealer showrooms reopened for business on Monday 12th April. Scottish showrooms are currently open on an appointment only basis and plan to fully reopen later in April.
Our service departments remain open and continue to provide you with all the services you may need. Staff will be taking safety precautions to ensure this is done in a COVID secure way.
Suzuki dealerships pride themselves on customer service and have sales teams on hand who can remotely discuss your requirements either by telephone, via video and on social media if you feel uneasy about visiting a dealership in person at this time. Many can share video walk-arounds of new and used bikes or send videos directly to you so that you can explore our products in your own time.
You can find your local dealer through our dealer locator https://bikes.suzuki.co.uk/find-a-dealer and a quick call to them will establish what services they can currently provide.
Dealers will continue to deliver/hand-over bikes in a COVID compliant and safe manner, with social distancing observed. Should you wish to explore alternative delivery solutions (for example to your home), our dealer network can support this. New Suzuki machines will be prepared in advance and sanitised prior to handover.
Thank you for your understanding, and for helping us to ensure our dealerships are a safe place to visit and work. We are still open to serve you but please call our dealers first to discuss your specific needs and make an appointment.
Covid-19 Frequently Asked Questions
To support you in finding an answer we easily, we have detailed a number of frequently asked questions we are receiving in regards to the current Covid-19 crisis.
Is my Dealer safe to visit?
The safety of our customers and staff is always at the forefront of what we do. Our dealers have modified their facilities and business processes in order to implement social distancing and sanitising to ensure the safety of customers and staff in line with government guidelines.
Can I get any help with my Suzuki Finance payments?
If your income has been affected by the disruption from coronavirus, Suzuki Finance have a range of options to help you including payment deferrals and other additional support if you need it. If you need a payment holiday, you may be able to defer your payments for 1 month or for 3 months. In most cases, you can make your request online using ‘Manage My Account’ https://www.suzukifinance.co.uk. Further support information is available on their website: https://www.blackhorse.co.uk/contact/coronavirus-support
This message was last updated 20/04/2021