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AN UPDATE TO OUR CURRENT OPERATIONS

In the light of a recent letter received from The Secretary of State, Alok Sharma, we are happy to report that some of the previously suspended services will now be able to resume, albeit in strict accordance with social distancing guidance and government advice. Please read on to find out how Suzuki GB PLC will now be able to support you through this period with regard to our ATV, Marine and Motorcycle/Scooter operations.

Our ATV, Marine and Motorcycle Dealer Networks (at their discretion) will now have the ability to sell and deliver parts and products to you so long as orders are placed via email or phone and contactless delivery arrangements in-line with social distancing guidance are adhered to.

Please note, showrooms will remain closed to the public and all test-ride facilities will remain suspended until further notice.

As detailed previously, many of our ATVs, Marine engines and Motorcycles/Scooters are used by key workers or in industry sectors such as farming and food supply chain which are seen as essential businesses. Where possible, we will continue to keep both servicing and sales facilities available to any Suzuki customers in the categories above and prioritise this where necessary. If you fall into one of these categories and require assistance, please contact your local dealer directly. Their details can be found at https://atv.suzuki.co.uk/find-a-dealer/https://marine.suzuki.co.uk/find-a-dealer/, and https://bikes.suzuki.co.uk/find-a-dealer/ .

Many dealers are now able to cater for routine mechanical queries, repairs or servicing requirements you may have on your Motorcycle, ATV or Marine Engine. Please contact your local dealer directly. If you cannot get through, our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday (Excluding Bank Holidays) and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk. 

Our Suzuki Financial Services team remain on hand to support you during this time. Should you have any queries in relation to your Motorcycle finance please contact the team at Suzuki Finance on 0344 824 0876 or access further information online at www.suzukifinance.co.uk

Please be aware that services offered and arrangements to fulfil them will vary from dealer to dealer. For the most up-to-date dealer information please liaise with your local dealer directly, their contact details can be found on our website at https://bikes.suzuki.co.uk/find-a-dealer/https://marine.suzuki.co.uk/find-a-dealer/ or https://atv.suzuki.co.uk/find-a-dealer/

Updates will be posted on our website and social media pages. You can find us on Twitter using the following handles: @SuzukiBikesUK, @SuzukiMarineUK and @SuzukiATVsUK or Facebook at  SuzukiBikesUK, SuzukiMarineUK or SuzukiATVsUK. 

STAY SAFE AND WELL 

With best wishes from us all at Suzuki.

Covid-19 Frequently Asked Questions

To support you in finding an answer we easily, we have detailed a number of frequently asked questions we are receiving in regards to the current Covid-19 crisis.

My motorcycle needs a service/repair, who should I contact?

In the first instance, please contact your local Dealer. If you cannot get through or you know that they are closed, please contact our Customer Service team who will do their best to find another Dealer for you or will arrange transport where required. If you are a key worker, please make your dealer aware and they will do their best to prioritise your booking.

 

They can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

 

My Dealer can’t fit me in for a service soon enough to meet the servicing requirements specified by Suzuki, what should I do?

 If your Dealer is closed or they are very busy and your motorcycle requires a service by either time or mileage, during these exceptional circumstances Suzuki will extend the interval by either 3 months or 2,000 miles (whichever occurs soonest) whilst not affecting your vehicle warranty.

 

If you are operating your motorcycle beyond a scheduled service date we advise that you pay closer attention to key areas such as oil level, coolant level, tyre pressures and condition, chain tension and lubrication where applicable.

Please refer to your owners manual for full advice on daily checks.

 

My Dealer is closed but my motorcycle needs an MOT, what should I do?  

The most up to date advice can be found on the governments DVSA website, there is currently an extension for 6 months for affected motorcycles, but you must make sure that your motorcycle is safe to ride. If your motorcycle was registered between 23 March 2017 and 30 June 2017 please refer to Finance and Warranty (HYPELINK THIS) section below for additional important information.

https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-motorcycles-vans-and-motorcycles-due-from-30-march-2020

Advice for Northern Ireland, Channel Islands and the Isle of Man may be different, please consult the relevant authority.

Can I get any help with my Suzuki Finance payments?

If your income has been affected by the disruption from coronavirus, Suzuki Finance have a range of options to help you including payment deferrals and other additional support if you need it. If you need a payment holiday, you may be able to defer your payments for 1 month or for 3 months. In most cases, you can make your request online using ‘Manage My Account’ https://www.suzukifinance.co.uk. Further support information is available on their website: https://www.blackhorse.co.uk/contact/coronavirus-support

 

If a repair cannot be done during my manufacturer warranty period because a Dealer is not available to do the work needed, what happens?

Please make sure that you log any concern with either your Dealer or Suzuki Customer Services so that we can ensure when Dealers re-open they can prioritise motorcycles according to when the concern was raised.

 For customers with vehicles registered between 23 March 2017 and 30 June 2017 Suzuki has extended your manufacturer’s warranty until 17 July 2020.

Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

My Dealer is closed and I need a part for my motorcycle, can you help?

If your local Dealer is closed, we can ship parts directly to you, visit our online shop https://motorcycles.suzuki.co.uk/owners/shop/ Parts will be delivered within 5-7 days. If you can’t find what you’re looking for, please email customer services and we’ll see what we can do to help.

Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

This message was last updated 20/05/2020