Important Information for our Customers: Covid-19
COVID STATEMENT – MESSAGE FROM SUZUKI GB
We want to assure you that Suzuki GB is following all Government advice and working responsibly with our dealer network to support you and our staff during the current COVID restrictions. In light of the latest Government announcements, we would like to update you on how we are remaining open for business to support you through this period.
What sales and aftersales support can you expect from Suzuki and our dealer network during a period of enhanced COVID restrictions?
First of all, the safety of our customers and dealer colleagues is of utmost importance and as such Suzuki dealerships are operating with COVID safe working practices and have been since the first National Lockdown early last year.
The vast majority of our service departments remain open and continue to provide you with all the services you may need. Staff will be taking safety precautions to ensure this is done in a COVID secure way.
In accordance with the latest lockdown guidance, showrooms may be closed for physical appointments, however most of our dealers are still very much open for business (albeit digitally in some cases).
Suzuki dealers pride themselves on customer service and have sales teams on hand who can remotely discuss your requirements either by telephone, via video and on social media. Many can share video walk-arounds of new and used bikes or send videos directly to you so that you can explore our products in your own time.
You can find your local dealer through our dealer locator https://bikes.suzuki.co.uk/find-a-dealer and a quick call to them will establish what services they can currently provide.
Where allowed Dealers will continue to deliver/hand-over bikes in a COVID compliant and safe manner, with social distancing observed. Should you wish to explore alternative delivery solutions (for example to your home), our dealer network can support this. New Suzuki machines will be prepared in advance and sanitised prior to handover.
Thank you for your understanding, and for helping us to ensure our dealerships are a safe place to visit and work. We are still open to serve you but please call our dealers first to discuss your specific needs and make an appointment.
Covid-19 Frequently Asked Questions
To support you in finding an answer we easily, we have detailed a number of frequently asked questions we are receiving in regards to the current Covid-19 crisis.
My motorcycle needs a service/repair, who should I contact?
In the first instance, please contact your local Dealer. The vast majority of Dealerships are fully operational and able to provide full Aftersales services to our customers. Some dealers may still be working with reduced staff or over different hours to ensure the safety of customers and staff, please call your local dealer who will be able to discuss how best they can support you.
If you cannot get through to your local dealer, please contact our Customer Service team who will do their best to find another Dealer for you. Customer Services can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email email@example.com
If you are a key worker, please make your dealer aware and they will do their best to prioritise your booking.
My Dealer can’t fit me in for a service soon enough to meet the servicing requirements specified by Suzuki, what should I do?
If your Dealer is closed or they are very busy and your motorcycle requires a service by either time or mileage, during these exceptional circumstances Suzuki will extend the interval by either 3 months or 2,000 miles (whichever occurs soonest) whilst not affecting your vehicle warranty.
If you are operating your motorcycle beyond a scheduled service date we advise that you pay closer attention to key areas such as oil level, coolant level, tyre pressures and condition, chain tension and lubrication where applicable.
Please refer to your owners manual for full advice on daily checks.
My motorcycle needs an MOT but my Dealer is closed or unable to book an appointment in time, what should I do?
The most up to date advice can be found on the governments DVSA website but you must make sure that your motorcycle is safe to ride. If your motorcycle was registered between 23 March 2017 and 30 June 2017 please refer to Suzuki Finance and Warranties section below for additional important information.
Advice for Northern Ireland, Channel Islands and the Isle of Man may be different, please consult the relevant authority.
Is my Dealer safe to visit?
The safety of our customers and staff is always at the forefront of what we do. Our dealers have modified their facilities and business processes in order to implement social distancing and sanitising to ensure the safety of customers and staff in line with government guidelines.
Can I get any help with my Suzuki Finance payments?
If your income has been affected by the disruption from coronavirus, Suzuki Finance have a range of options to help you including payment deferrals and other additional support if you need it. If you need a payment holiday, you may be able to defer your payments for 1 month or for 3 months. In most cases, you can make your request online using ‘Manage My Account’ https://www.suzukifinance.co.uk. Further support information is available on their website: https://www.blackhorse.co.uk/contact/coronavirus-support
If a repair cannot be done during my manufacturer warranty period because a Dealer is not available to do the work needed, what happens?
Please make sure that you log any concern with your chosen Suzuki Dealer at the earliest opportunity as you would do normally. If your chosen dealer is closed, please contact Suzuki Customer Services who will log your concern and advise you accordingly. Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email firstname.lastname@example.org
My Dealer is closed or unable to supply a part I need for my motorcycle, can you help?
If your local Dealer is closed or unable to supply, we can ship parts directly to you, visit our online shop https://bikes.suzuki.co.uk/shop/ Parts will be delivered within 5-7 days. If you can’t find what you’re looking for, please email customer services and we’ll see what we can do to help.
Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email email@example.com
This message was last updated 22/01/2021