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AN UPDATE TO OUR CURRENT OPERATIONS 

In line with government guidelines, our Motorcycle and Scooter dealers are open for New and Used Sales subject to adhering to the relevant government guidelines regarding social distancing and regular sanitisation of all areas and touch points. Dealers are also able to provide full Servicing and Aftersales support to our customers, however, please be aware that some may still be working with reduced staff or different hours in order to ensure the safety of customers and employees alike.

For local dealer locations, confirmation of their specific opening times and any arrangements for appointments or repairs please liaise with your dealer, their contact details can be found at https://bikes.suzuki.co.uk/find-a-dealer/

If you are un-able to get through to your local dealer in the first instance, our fully staffed Customer Service team are available to you between the hours of 8.30am and 5.30pm Monday to Friday (Excluding Bank Holidays) and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

Our Suzuki Financial Services team also remain on hand to support you during this time, should you have any queries in relation to your vehicle finance please contact the team at Suzuki Finance on 0344 824 0876 or access further information online at www.suzukifinance.co.uk

Updates will be posted on our website and social media pages. You can find us on Twitter @SuzukiBikesUK or Facebook at SuzukiBikesUK.

Thank you for your cooperation in these unprecedented times.

With best wishes from us all at Suzuki and stay safe.

Covid-19 Frequently Asked Questions

To support you in finding an answer we easily, we have detailed a number of frequently asked questions we are receiving in regards to the current Covid-19 crisis.

My motorcycle needs a service/repair, who should I contact?

In the first instance, please contact your local Dealer. If you cannot get through or you know that they are closed, please contact our Customer Service team who will do their best to find another Dealer for you or will arrange transport where required. If you are a key worker, please make your dealer aware and they will do their best to prioritise your booking.

They can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

My Dealer can’t fit me in for a service soon enough to meet the servicing requirements specified by Suzuki, what should I do?

 If your Dealer is closed or they are very busy and your motorcycle requires a service by either time or mileage, during these exceptional circumstances Suzuki will extend the interval by either 3 months or 2,000 miles (whichever occurs soonest) whilst not affecting your vehicle warranty.

If you are operating your motorcycle beyond a scheduled service date we advise that you pay closer attention to key areas such as oil level, coolant level, tyre pressures and condition, chain tension and lubrication where applicable.

Please refer to your owners manual for full advice on daily checks.

My motorcycle needs an MOT but my Dealer is closed or unable to book an appointment in time, what should I do?

The most up to date advice can be found on the governments DVSA website, there is currently an extension for 6 months for affected motorcycles, but you must make sure that your motorcycle is safe to ride. If your motorcycle was registered between 23 March 2017 and 30 June 2017 please refer to Suzuki Finance and Warranties section below for additional important information.

https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

Advice for Northern Ireland, Channel Islands and the Isle of Man may be different, please consult the relevant authority.

Is my Dealer safe to visit?

The safety of our customers and staff is always at the forefront of what we do. Our dealers are all working to modify their facilities and business processes in order to implement social distancing and sanitising to ensure the safety of customers and staff in line with government guidelines.

Can I get any help with my Suzuki Finance payments?

If your income has been affected by the disruption from coronavirus, Suzuki Finance have a range of options to help you including payment deferrals and other additional support if you need it. If you need a payment holiday, you may be able to defer your payments for 1 month or for 3 months. In most cases, you can make your request online using ‘Manage My Account’ https://www.suzukifinance.co.uk. Further support information is available on their website: https://www.blackhorse.co.uk/contact/coronavirus-support

If a repair cannot be done during my manufacturer warranty period because a Dealer is not available to do the work needed, what happens?

Please make sure that you log any concern with either your Dealer or Suzuki Customer Services so that we can ensure when Dealers re-open they can prioritise motorcycles according to when the concern was raised.

For customers with vehicles registered between 23 March 2017 and 30 June 2017 Suzuki has extended your manufacturer’s warranty until 17 July 2020.

Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

My Dealer is closed or unable to supply a part I need for my motorcycle, can you help?

If your local Dealer is closed or unable to supply, we can ship parts directly to you, visit our online shop https://bikes.suzuki.co.uk/shop/ Parts will be delivered within 5-7 days. If you can’t find what you’re looking for, please email customer services and we’ll see what we can do to help.

Our Customer Service team can be contacted between the hours of 8.30am and 5.30pm Monday to Friday and can be reached on 08085 011959 option 3 or via email customerservices@suzuki.co.uk

This message was last updated 23/06/2020